At Performance Monitoring, the goal is to provide value as a service for our customers using our expertise to plan and Implement a tactical systems monitoring strategy using top-notch monitoring products and solutions to help ROI and optimize your business performance.
We believe that having proactive systems monitoring tools in place is a fundamental business requirement for healthy service operations and as a key advancement strategy toward preventing technical issues for both internal and customer-facing business services.
The Result is to provide advance notifications for system availability or performance threshold degradation detection before they can potentially impact user productivity and create Incidents causing potential SLA breach and to ensure system uptime and performance awareness for both SLA compliance and for a seamless operation.
Alert Response from implemented system monitoring tool will provide the means to rollout and conduct event management strategies that can be ITIL Event Management driven and include integrations into new or existing ITSM Service Desk tools such as ServiceNow, Jira, to automate generation for Incident tickets.
ITIL Event Management focuses on monitoring IT infrastructure to detect, categorize, and respond to events. It aims to ensure normal operations and quickly address any deviations from the norm. A visual representation of the process would show a continuous loop of monitoring, detecting, filtering, and responding to events, with feedback loops for continuous improvement.
Additional reporting capabilities using data from monitoring tools provides means for tracking systems performance during key periods of use, along with helping to properly scale systems thru data decision making.